The Real Benefits of Component Content Management for Multilingual Corporate Communications
Studies show that organizations realize cost savings, process efficiencies, and improvements in customer satisfaction using a Component Content Management System (CCMS)
EMIGSVILLE, PA - August 29, 2012 - By managing their corporate content assets as components rather than entire documents, organizations are able to produce their technical communications in less time, with less costs, and with higher accuracy. The increased efficiencies of using a component content management system (CCMS) to manage and produce corporate communications means a significantly more profitable process for businesses, according to studies done by Vasont Systems, a top provider of component content management software.
During the past 10 years, Vasont Systems has conducted studies of Vasont® CCMS users to determine the advantages they have gained since moving from desktop publishing environments and file-based systems to a component content management strategy. The results show significant improvements in the following areas:
- Cost savings - Users of the Vasont CCMS averaged 52% savings in editorial and content development costs, 58% reduction in production costs, and 78% savings in translation costs.
- Process efficiencies - Users experienced reduced cycle times due to automation of processes and content reuse, including a 59% reduction in editorial cycles, an 85% reduction in production cycles, and an 80% reduction in translation cycles. They also were able to produce the same volume of work with 55% less resources because of the high levels of content reuse that ranged from 62%-93%. Additionally, users were able to consolidate IT and operations resources since all corporate content assets were consolidated into one CCMS.
- Improvements in customer satisfaction - Users also experienced lower levels of customer support needed due to more accurate and consistent content across the entire communications base. The total customer experience reflected higher levels of satisfaction with the organizations.
Unlike document management systems, component content management systems store and manage content at lower levels of granularity, allowing users to work on content modules, topics, or even individual content components rather than entire books or documents. The CCMS facilitates a higher level of content reuse, resulting in significant savings and efficiencies for organizations.