Tips for Getting Writers to Comply with New Standards

Scenario: After getting several reports of customers complaining about the user guides for their products, the technical communications managers spend weeks developing new guidelines to make their content more consistent and clean up the vocabulary used by the writers. They create a list of acceptable and unacceptable terminology. Then, they hand over the packet of new guidelines to their team of writers. The writers get to work.

After a few weeks, the managers realize that the writers aren’t consistently instituting these new rules, causing the content they collectively produce to be discordant. So how can the managers get the writers to comply with the new guidelines? Here are some tips to consider:

Tips for Improving Collaboration Using a Content Management System

As organizations get larger and work forces become more dispersed or home-based, it becomes harder to get the right people to collaborate on new or revised content. However, writers are not always comfortable giving up ownership of whole documents and sharing content with others in a content management environment.